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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are the application fields of your products?

We are specialized in manufacturing spare parts for steam turbines, water turbines, turbine generators and boilers in power plants. Our products can also be used in metal mines, coal mines, steel plants, cement plants, petroleum, chemical, natural gas industries, etc.

What product can you provide for power plant users?

LVDT sensors, speed sensors, speed monitors, filters and filter elements, Hydraulic valves & pumps; components for EHC, TSI, MEH, DCS, and excitation system, hydrogen oil water system; sealing compounds, insulation materials, coolers, repairing electric motors, etc.

What custom products you can make?

We manufacture products that meet the individual requirements of our customers according to the drawings or requirements provided by our customers, such as bolts, nuts, gaskets, sealing rings, bearings, ceramic-lined steel pipes and so on.

How does your factory do regarding quality control?

We have professional quality inspector. All the products will be 100% checked before shipment.

What information is required for a quotation?

Please give the correct type or part number of the product, detail description or product picture. For customized items, please give detail drawings or provide samples.

How long can I receive your reply after I send an inquiry?

We will reply you within 24 hours and provide the best offer for you a.s.a.p.

What terms can you provide if I place an order?

Accepted Delivery Terms: EXW, FOB, CIF, CIP, FCA, DDP;

Accepted Payment Terms: T/T, L/C, Credit Card, Western Union;

Accepted Currency: USD, EUR, CNY.

How do you ship your products?

The product will be carefully packed in fine cartons or wooden box, or as the customers' requirement. We work with DHL, FedEx, ocean freight, and air freight to provide fast and reliable shipment to customers worldwide.

 

Can you provide the relevant documentation and certificate?

Yes, we can provide with the documentation and certificate you need, including product test report, certificate of material analysis, Certificate of Origin, Certificate of Manufacturer and other export documents if required.

Can I have a sample order?

Yes. We welcome your sample order for test and quality check. Mixed samples are acceptable.

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